KIOXIA WEB RMA system is designed to help the end-user (customer)
create a warranty claim for a KIOXIA SD/USB/Memory card product.
To create an RMA:
STEP 1) CREATE AN RMA BY CLICKING ON THE START BUTTON BELOW.
By clicking START and creating an RMA, you are accepting the Terms and Conditions described below.
Submit the RMA by providing your name, address and product information.
Once submitted, you will receive an email with details of your RMA.
STEP 2) SHIP YOUR PRODUCT TO KIOXIA'S RETURN CENTER.*
STEP 3) RECEIVE YOUR VISA REWARD CARD.**
If your KIOXIA branded product is less than 15 days old, and it failed,
please return it to the place of purchase.
If you are the reseller, distributor or wholesaler of KIOXIA branded
, Storage device and Storage accessory products, you cannot use this system to
file a claim. You should refer the end user that purchased the product
to file the claim directly with this site.
Terms and Conditions
Proof of Purchase and return of defective item with packing list
In all cases, you are required to return the defective item, along with proof of retail purchase to KIOXIA at your expense, within 30 days of the claim date. If KIOXIA,
at its sole discretion, determines product has been damaged or abused, the claim will be rejected.
If you are unwilling or unable to return the defective product, or cannot provide written proof of retail purchase, KIOXIA will be unable to process your claim.
You must be connected to or otherwise have access to a printer. To complete your claim, you will be required to print two copies of your claim packing list.
*Customer is responsible for shipping charges to return the product to the KIOXIA Return Center.
**The amount of the refund on the reward card will be the lower amount of either your purchase price or the KIOXIA sales price.
Non KIOXIA branded accessories
If your defective product carries another vendor's brand (Epson, H-P, Canon, Logitech, etc.) please contact that vendor in accordance with the information provided in the original packaging.
NOTE: If you are renting or leasing your KIOXIA product, please contact the company from whom you rented or leased for warranty service.